Computer Repair & IT Support in Charlotte

Computer Repair & IT Support in Charlotte

Your Computer Problems,
Solved!

Onsite computer repair and practical IT support for Charlotte homes and small businesses—from slow laptops, Wi-Fi, and printers to Microsoft 365, cybersecurity, and website redesign. Trusted by more than 1,200 local clients.

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Preston Bessire — onsite IT support in Charlotte

Built on Helping People, Not Selling People

I started helping South Charlotte neighbors at 15. Today, more than 1,200 local clients trust Bessire IT.

I show up, listen, solve the problem, and explain what changed.

Contact Preston Back to Services
Watch the quick intro Why Bessire IT exists and how I help.

HOME & BUSINESS IT HELP

What can I help you with?

Choose the problem you need help with.

Computer repairComputer running slowly, freezing, crashing, or refusing to start?

I check the computer and explain whether cleanup, an upgrade, repair, or replacement makes sense.

Explore this service →
Wi-Fi & internetWi-Fi keeps dropping, rooms have weak signal, or the internet feels slow?

Get the network working in the rooms, backyard, or home office where you need it.

Explore this service →Wi-Fi & printer connections →
Printers & scannersPrinter offline, jobs stuck, or scans not reaching your computer?

I test the printer, computer, connection, and scanner together.

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New Computer Setup (Mac & PC)New Mac or PC? Need your files, email, and accounts moved over?

Move selected files, email, accounts, and supported programs to a Windows PC or Mac.

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Email & Microsoft 365Email not sending, missing messages, or Microsoft 365 not syncing?

Get email, OneDrive, and Microsoft 365 working with the accounts and devices you use.

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Backups & lost filesFiles missing, a drive failing, or no backup you can count on?

Set up a tested backup or assess the available recovery options for missing files.

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Scams & virusesSuspicious pop-ups, scam messages, or signs someone accessed your accounts?

Get help checking what happened, cleaning up the computer, and protecting account access.

Explore this service →Virus & pop-up cleanup →
Home office setupMonitors not connecting, video calls failing, or a desk full of cable problems?

Bring your computer, screens, webcam, printer, and connections together in one working setup.

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TVs & smart devicesStreaming won’t play, the TV won’t connect, or devices won’t work together?

Set up streaming services and get supported TVs, phones, and connected devices working together.

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Business IT supportRecurring tech problems, employee downtime, or nobody to call for IT help?

Troubleshooting, equipment planning, and support for the technology your business uses each day.

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Website designOutdated design, confusing pages, or a website that’s hard to use on a phone?

Build or improve a clear, mobile-friendly website with useful service pages and straightforward ways to contact you.

Explore this service →
AI & automationToo much repetitive work, disconnected tools, or unsure where AI could help?

Explore practical uses for AI and automation based on how your business already operates.

Explore this service →
All home services →All business services →

Recent Work & Projects

checking wireless coverage in a room planned for a future home officeExpandable Wi-FiMichael’s Home Wi-FiImproved coverage with room to extend the network to a future office.Read the story reviewing domain ownership and hosting with a bakery ownerDomain & HostingDebbie’s Bakery DomainKept the bakery’s domain secure after moving away from Squarespace.Read the story testing a repaired laptop charging connection with replaced batteries set asideLaptop RepairRain’s Laptop RepairRepaired charging problems and replaced worn batteries.Read the story testing a new computer and printer after moving selected files and programsComputer MigrationJennifer’s Fresh StartMoved useful files and programs without bringing years of clutter.Read the story new office switching equipment and patch cables during a network updateOffice NetworkingPeter’s Office NetworkReplaced aging switches and checked the devices across the office.Read the story two laptops and an external drive during a computer migrationPC Data MigrationChris’s Laptop TransferMoved files, profiles, and supported programs to Chris’s new laptop.Read the story a professional workstation and three monitors after a storage and software rebuildAdvanced WorkstationClaudette’s Workstation RebuildUpgraded storage and restored the tools her trading computer runs.Read the story a compact firewall with Ethernet connections during an office security setupFirewall and VPNPeter’s Firewall SetupAdded network protection and remote access with a Firewalla firewall.Read the story checking account access and security details before an employee startsNew-Hire SecurityNew-Hire Security CheckChecked account and security details before a new employee joined.Read the story a compact replacement workstation with drive access, Ethernet connections, and surge protectionDesktop ReplacementLouise’s Desktop UpgradeReplaced an unreliable desktop and connected the equipment at her desk.Read the story an iMac, ThinkPad, and color laser printer in a shared home officeComplete Home OfficeLen & Mary Ellen’s OfficeSet up a printer, iMac, and Windows laptop as one working home office.Read the story computers, backup equipment, and files during an accounting-office transitionTechnology TransitionA Tax Practice TransitionHelped work through the technology details of a business transition.Read the story an indoor mesh satellite positioned near the backyard and distant-use areasWhole-Property Wi-FiTara & Mike’s Wider Wi-FiPlaced an Orbi mesh system to reach beyond the main house.Read the story adjusting a vertical monitor while testing a document scannerMonitor & Scanner SetupKim’s Office SetupPositioned a vertical monitor and got the office scanner working again.Read the story testing a replacement business laptop at a home deskLaptop ReplacementJohanna’s Laptop ReplacementReplaced a faulty laptop and moved Johanna’s files, programs, and settings.Read the story checking a mobile website inquiry flow in an equipment-sales officeWebsite DevelopmentPVG’s Website RedesignMade equipment, delivery details, and quote requests easier to find.Read the story preparing an external drive for a gaming-computer migrationGaming PC PlanningMike’s Gaming UpgradeCompared computer builds to find a worthwhile performance upgrade.Read the story checking a shop computer while the owner continues handling repair ordersAutomotive Shop ITIT Help for Hosam’s ShopTechnology support that fits around a working auto repair shop.Read the story following up with an outside provider while troubleshooting a computer issueProblem OwnershipFollowing Through for ColeStayed involved when the problem went beyond the original work.Read the story a replacement business laptop and an older drive preserved for the transferBusiness-Class LaptopKelly’s Laptop TransferMoved a familiar setup from an aging laptop to an HP ZBook.Read the story reviewing business account access and priorities at an office workstationMicrosoft 365 SecurityPVG’s Microsoft 365 ReviewChecked account ownership, licenses, email protection, and access.Read the story a laptop email setup on an everyday home writing deskLaptop & Email SetupKathy’s Laptop & EmailSet up a new laptop and sorted out Kathy’s Yahoo Mail problem.Read the story two MacBook Pro computers being prepared for business email and applicationsApple Business SetupMacBooks Ready for WorkPrepared two MacBook Pros, including Debbie’s email and business apps.Read the story reviewing equipment priorities and practical IT planning in a small officeManaged IT SupportIT Planning for DanielPractical advice for organizing technology across Daniel’s businesses.Read the story
View All Projects

Straight Answers

Quick Answers Before You Call

Choose a question to see the answer.

Why is my laptop or desktop computer so slow?

A failing drive, low storage, too many startup programs, browser problems, updates, heat, or limited memory can all cause slow performance. I check the likely causes before recommending cleanup, an upgrade, or replacement.

Computer and laptop repair

Can someone come to my Charlotte home to fix my computer?

Yes. I provide onsite computer help in the Charlotte area and can test the computer with the Wi-Fi, printer, accounts, cables, and other devices involved in the problem.

How onsite computer help works

Can my files and programs move to a new computer?

Files, browser information, email, and many familiar settings can usually be moved. Programs depend on compatibility, licenses, installers, and account access, so I review those individually before the old computer is retired.

New computer setup and transfer

Why does my printer say offline?

An offline message often comes from a Wi-Fi change, the wrong printer entry, an old driver, a stalled print queue, or sleep-mode behavior. I test the printer and the device sending the job together.

Printer and scanner help

What should I do after a fake virus warning or support scam?

Do not call the number in the warning or send more information. If someone connected remotely, disconnect that computer from the internet and use a different trusted device for urgent account or financial steps.

Scam and pop-up cleanup

Can a small business get IT help without a large contract?

Yes. I support focused projects, technology cleanups, and occasional needs involving computers, Microsoft 365, Wi-Fi, printers, backups, security priorities, and vendors.

Small business IT support

Our Client Reviews

Joy Stauffer
Joy Stauffer South Charlotte

"We’re not tech people, and Preston makes everything feel manageable. He takes his time, explains the ‘why,’ and fixes things without making it overwhelming."

Richard Green
Richard Green Matthews

"We’ve called Preston for years. He fixes the issue and explains what happened in simple terms. Our computers always feel better after he leaves."

Austin Carrell
Austin Carrell Steele Creek

"When our Wi-Fi kept dropping with a newborn at home, Preston got everything stable again and even checked in after. It felt like a friend helping, not just a technician."

Susan Kowadlo
Susan Kowadlo Piper Glen

"Preston has helped us for over 10 years now with laptops, Wi-Fi, and backups. He’s patient, kind, and never makes us feel rushed."

Daniel Apicella
Daniel Apicella Multiple Businesses

"Preston keeps our business systems organized and secure. He gives honest advice and practical solutions, not sales talk."

Robert
Robert Charlotte

"He’s helped me transition between computers over the years without losing anything important or feeling overwhelmed. I trust his judgment completely."

Kathy Ballantine
Kathy BallantineNew Laptop Setup

"He did a great job. I highly recommend him. He also helped me with a Yahoo Mail issue."

Discover Your Joy
Discover Your JoyRetired Tax & Accounting Owner

"Preston made the transition smooth and stress-free. He was prompt, professional, knowledgeable, and always on time."

Ashley Negron
Ashley NegronGaming PC Troubleshooting

"He was amazing!! Very appreciative of the guidance and the help in troubleshooting!!"

Katherine Carter
Katherine CarterNew Computer Setup

"He set up a new computer system which I am very pleased with. He is definitely technically knowledgeable."

Tara
TaraComputer Support

"He was right on time, cheerful, and handled every computer issue we threw at him quickly and efficiently."

Brenda Love
Brenda LoveComputer Service

"Preston Bessire was professional, respectful, knowledgeable, and you know he cares about his work and helping people."

Nisa
NisaLaptop Advice

"Preston was great and very honest about my problem and gave me advice that would be smarter and save money in the end."

Jeff Krofchik
Jeff KrofchikU.S. Navy Veteran

"The best computer service ever!!! Preston fixed all of my IT issues quickly and efficiently!"

Hosam Banawan
Hosam BanawanAutomotive Repair Shop

"Amazing job. His attitude was awesome, very professional, and he knows what he is doing."

Cole Ebel
Cole EbelIT Support

"Preston and his partner were extremely helpful, going above and beyond to resolve an issue they weren’t responsible for."

Johanna Kingson
Johanna KingsonSmall Business Owner

"Preston was incredibly responsive and professional! He went above and beyond to remedy my computer situation."

Norma Miller
Norma MillerNew Computer Setup

"His knowledge of computers is so deep and he took his time teaching me this new system."

Karen Price
Karen PriceComputer Support

"His promptness, expertise, and patience are amazing! Preston went above and beyond in guiding me through a difficult situation."

Chris Wisinski
Chris WisinskiSmall Business Security

"Preston did an excellent job with thorough follow up on security protocols for a new hire to make sure our small business was protected."

Richard Davies
Richard DaviesPineville, NC

"Great service at a reasonable cost and a great guy!"

Need IT Help?

Tell me what’s giving you trouble. We’ll talk through what to do next.

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